• Do you only paint one type of skin tone or can you match mine? We will do our best to match any skin tone, just please send a picture with your payment. Please make sure it is a close up of you ear, and in natural sunlight is best. Please be aware that we will try our best to match the tone, but it probably won't be perfect.
  
  
• How much is shipping? Click Here.
  
  
• What is in spirit gum, can I be allergic? Most items have ingredients listed on the attached label. If you item does not have, please check this page for a list of ingredients.
  
  
• How do I remove the ears? To remove, grab the top of the ear and gently pull forward. If well kept, our ears should last years. More information is available in this tutorial, How to Care for your Ears.
  
  
• Do you ship internationally? Yes, we do. Please check here for shipping information, full shipping details.
  
  Also, please note. Due to repeated problems shipping to Spain, we can only ship via Global Express. We understand this is more expensive, but there is no other way to ensure delivery.
  
• I received an email asking me to "upgrade" my shipping to Global Express, what gives? We apologize for this, but since Standard International Mail doesn't offer insurance or tracking, Aradani Studios reserves the right to require Global Express on certain orders based on the items ordered or the value of the order. Again we apologize for this, but in order to protect our customers and ourselves, certain orders need insurance and tracking, and Global Express is the best option to achieve this.
  
  
  
• I am an international customer, and they are asking me to pay money to get my package? Every country is different, but many countries charge customs fees or duties to import items. It is the buyer's responsibility to understand and pay these fees on their orders. And please do not ask us to mark your package as a gift, it is illegal.
  
  
• Do you accept money orders or checks? We do accept Postal Money Orders but we do not accept personal checks.
  
  
• How fast do you normally ship? Orders are shipped on Mondays and Thursdays, so typically a 2-3 business day handling time. Depending on the shipping method you chose, your order will vary in transit. Standard domestic shipping (USPS priority mail) takes 2-3 business days on average in transit, standard international shipping (first class international) takes 6-10 business days. For more information, please click here for full shipping details .
  
  Now, we are a small American owned business (in other words we are not owned and run by Walmart, Best Buy or "insert any-large-corporation here"). This means that we may sometimes take up to a week to ship, it is just a occurrence that happens when it is a small business. Remember we try to provide a great product at a reasonable price at a reasonable shipping time. So please, understand if you do not receive your order the next day.
  
  Also during Halloween and Christmas, please place your order early as we are quite busy then and it sometimes takes about 2 weeks for things to ship. Please view this separate FAQ about Halloween and Christmas.
  
  
• Do you accept returns? Yes, any item that is unused (prosthetics that have been glued on with spirit gum are considered used) may be returned for a full refund. Aradani Studios doesn't charge a restocking fee on returned merchandise.
  
  However, we can't offer a refund on shipping costs, as we have spent money to ship the order to you, and can't recover this cost. As a small business, we can't do this and remain in business. I hope that you understand.
  
  
• Do you accept payment other than Pay Pal? Yes, fill out the Aradani Studios Order form and mail to:

Aradani Studios - Orders
PO Box 160518
Nashville TN 37216